Shipping and cash on delivery (if you choose this payment method) is automatically displayed in the shopping cart and then on the order completion form.
Minimum shipping charge: 2 euros
Cash on delivery fee: 1 euro
In case the delivery address is in an inaccessible area, as it is defined by the transport conditions of the cooperating Transport Courier / transport company, the delivery / receipt of your order will be done by you from the locally closest to your address store of the Transport Courier / transport company and not at the address you stated.
In any case, you should make sure that you or the representative you have appointed at the receiving address are at the scheduled delivery date of the shipment. Otherwise, the carrier may return the parcel with a corresponding extra charge or charge the shipping cost if he has to return to your address to deliver the shipment at a later time. In these cases, any additional charge is borne by the buyer, who is obliged to pay it upon request.
In case a product is missing from your order, please call us at 2310 905080 to check our warehouse and find a solution immediately.
- If the mistake is ours, we take immediate responsibility and we will send the item to you as soon as possible without any charge.
- If it is a product that is not currently available in our warehouses, we will inform you about when we expect it and whether there will be any possible charge for transport.
Your order may be delayed for the following reasons:
- In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order
- In case it is impossible to contact you by phone and / or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment).
In case of purchase using a credit card and as soon as you place your order, you will receive an automated e-mail stating the details of your order, which is not a binding acceptance of the order by KYANA, but a confirmation of receipt for processing. After the processing of the order by the electronic sales department of KYANA, you will receive the second and confirmation e-mail with the acceptance of your order and with the products that will be sent to you. In the case of purchase using cash on delivery, the processing email is also the acceptance of the order. The online sales department will call you to confirm the order before it is shipped.
The prices listed on the website and the availability are confirmed only with this written finalization of the order which is sent to you with the above confirmation e-mail and by sending this message the contract between the two parties is concluded and activated. The submission of the order implies automatic recognition of the customer’s commitment to pay the payment to KYANA. Regardless of any subsequent price fluctuations and as long as it is a product that is listed as immediately available in the order acceptance confirmation e-mail, the customer always pays the price that was agreed at the time of finalizing the order.
After the finalization and confirmation of the order, the procedure of confirmation of your deposit in the bank follows (as long as you have chosen as payment method “Deposit in the Bank”), the collection of goods from the warehouse, the preparation of the shipment and the shipment of the order, stage in which you are informed about the execution process. In case there is a pending issue in your order then a corresponding e-mail will be sent to you. Alternatively we will contact you on the phones you have given us when registering or registering the order on our site.
The sending of these information messages is automated by our system and there is no way to deactivate them, the sending of which is a condition for the proper progress of your order. Be sure to check the correct receipt of your emails and maintain access to them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay.
Your products are delivered as soon as possible, usually within one to three working days from the order and in any time not exceeding thirty days from it. Exceptions are products with Delivery Status “Pre-ordered, Expected Soon and Upon Order”, for which there is a separate delivery update. In the event that between the date of your order and the date of arrival of the product in the warehouse of Y.C.STORE, for the planning of which you have been informed, there is a sudden increase in purchase costs due to money market fluctuations, the customer agrees and undertakes to pay the new order value that will arise without the right of withdrawal.
For issues related to order delivery the customer can contact the Company at the customer service department tel. 2310870160 and 2310905080 (opening hours Monday – Friday 09: 00-16: 00).